Careers

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Bay Federal Credit Union seeks professional individuals who value teamwork, consistently provide excellent service, and enjoy speaking with members about the credit union's products and services. Bay Federal Credit Union offers excellent benefits, training, and advancement opportunities. Our organization prides itself on maintaining quality service, developing our professional staff, and being an employee–friendly workplace.

Bay Federal Credit Union is a Santa Cruz County-based financial institution, with our Corporate Headquarters located in Capitola. We have 7 branch locations and serve 55,000+ members. Membership is open to anyone living, working, worshipping, or attending school in Santa Cruz, San Benito and Monterey Counties.

To apply for a position listed below:

• Send your resume via E-Mail to jobs@bayfed.com


• Apply in person at any of our branch locations

Bay Federal Credit Union is an Equal Opportunity Employer (EOE).

Employment Opportunities

Service Manager, Watsonville Branch:

Bay Federal Credit Union is looking for a dynamic, service-oriented leader to be the Service Manager at our Watsonville Branch. This is a full-time position (40 hours/week). The Service Manager is responsible for ensuring that the branch is providing excellent member service by managing all activity of the teller line and branch lobby. The Service Manager ensures transactions are being processed accurately and efficiently, and manages loss prevention and audits for the branch.

Other duties and responsibilities include:

• Directly manages and makes independent decisions regarding all aspects of the teller line and greeter station. This includes staffing, cross-training, performance coaching, and transaction exceptions.
• Resolves escalated member issues or concerns.
• Supports and reinforces the Credit Union's sales initiatives by training and guiding staff to make appropriate sales referrals.
• Ensures that tellers and greeters remain current on Bay Federal's products, services, and branch procedures.
• Oversees the security and balancing of the branch's vault, ATMs, coin machines, etc.
• Responsible for branch compliance with all required regulations and policies such as Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC), etc.
• Responsible for overseeing all audit functions within the branch.

Required Qualifications:

• High School Diploma or equivalent is required.
• Minimum of 2 years experience in supervising/managing people in a work environment is required.
• Minimum of 2 years experience in branch/teller operations in a financial institution is required.
• Bilingual (English/Spanish) is required.

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