Getting Started with BayFedOnline

• What equipment and software do I need to access BayFedOnline?
• What browser versions are supported for BayFedOnline?
• I'm having trouble logging in. What's wrong?
• Why am I being prompted to download Flash?
• I have tried to download Flash but still receive the page that says I need Flash. What do I do?
• Why does my username and password get erased when I hit backspace?
• Am I required to use challenge questions? Can I opt out of this feature?
• What if I forget the answers to my challenge questions?
• How can I modify my password?
• How can I choose a strong password?
• Why doesn't the password reminder work?
• What if I share the same username and password with another person in my household?

Account Access

• How can I modify my password?
• How can I choose a strong password?
• Why doesn't the password reminder work?
• What types of accounts are included in BayFedOnline?
• Why can't I see all of my accounts on BayFedOnline?
• Why can't I access my Trust account on BayFedOnline?
• How do I remove an account in BayFedOnline?
• How can I make it easier to tell my accounts apart from one another?
• How do I get my account number?
• Why can I only see 90 days of transaction history? Why can I see only 10 transactions on each page?
• I don't want my joint user to be able to see all of my accounts. What can I do to prevent this?
• Why is my loan account or credit card showing as a negative balance?
• Where can I find my payment due date and my minimum payment amount?
• What are email alerts and how do I set them up?
• What are eStatements and how can I get signed up?
• I don't have a computer at home. Is it safe to access my accounts on the public computer at the library?

Transfers and Payments

• I've scheduled a future transfer between my accounts and now it is showing up as "Pending". What does that mean?
• What if BayFedOnline goes offline momentarily? Will my payments and transfers go through?
• Why is my loan account or credit card showing as a negative balance?
• How do I make payments to my credit card?
• Where can I find my payment due date and my minimum payment amount?
• How do I transfer money to another Credit Union member's account?
• How can I transfer funds to my account at another financial institution?
• How does overdraft protection work?

Bill Pay and eBills

• How does the Bill Payment Service work?
• What browser versions are supported for the Bill Payment Service?
• How will the Bill Payment Service payments be made and how long does it take for the payments to be received?
• Can I choose the method of payment for the Bill Payment Service?
• Should the payment date I give be the date the payment is actually due?
• How can I ensure that my payee receives my payment on time?
• How soon are the funds actually taken out of my account?
• Can I pay bills from more than one checking account?
• What happens if I don't have enough money in my account to cover a bill payment?
• What should I do if a Bill Payment service payee has not posted my payment? How can I prove the payment was made?
• Why do you need my email address?
• What is MoneyHQ?

Additional Services

• What are email alerts and how do I set them up?
• What are eStatements and how can I get signed up?
• Are there fees for making purchases with my Debit Card in other countries? What about ATM Withdrawals?
• How does overdraft protection work?
• Does BayFedOnline work with other accounting software (e.g., Quicken®, Quickbooks®, Mint®)?
• I'm not able to access BayFedOnline using my mobile phone with internet service. Why not?

Important Information about Security

• Is the Internet safe and secure for online transactions?
• I don't have a computer at home. Is it safe to access my accounts on the public computer at the library?
• What type of security does Bay Federal Credit Union offer for internet banking?
• How does this security feature work?
• Why did Bay Federal choose a biometric security feature over other options available?
• Can anyone else see my account information?
• I don't want my joint user to be able to see all of my accounts. What can I do to prevent this?
• How can I choose a strong password?
• How can I protect my home computer from viruses or other malicious software?

Technical Support and Web Browser Information

• What browser versions are supported for BayFedOnline?
• What browser versions are supported for the Bill Payment Service?
• What equipment and software do I need to access BayFedOnline?
• Why am I being prompted to download Flash?
• I have tried to download Flash but still receive the page that says I need Flash. What do I do?
• Is the Internet safe and secure for online banking?
• What browser versions are supported for BayFedOnline?
• What browser versions are supported for the Bill Payment Service?
• I'm having trouble logging in. What's wrong?
• How can I choose a strong password?
• Why can I only see 90 days of transaction history? Why can I see only 10 transactions on each page?
• What if BayFedOnline goes down? Will my payments and transfers go through?
• I don't have a computer at home. Is it safe to access my accounts on the public computer at the library?
• How can I protect my home computer from viruses or other malicious software?
• Does BayFedOnline work with other accounting software (e.g., Quicken®, Quickbooks®, Mint®)?

Mobile Banking

• I'm not able to access BayFedOnline using my mobile phone with internet service. Why not?

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Contact Bay Federal: 831.479.6000

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