Printer Friendly Page

Windows/PC

Troubleshooting for Mac OS.

If you are having trouble logging in to BayFedOnline, check the following:

• Your computer must meet these minimum system requirements to work with our Online Banking System:
• Windows 98, 2000, XP, Vista, Windows 7.
• If your computer does not meet the minimum system requirements, please contact our Member Services team at 831.479.6000 or toll-free at 888-4BAYFED, option 3.
• You must have Flash 9.0.124 or later installed. You can check your version of Flash at http://kb2.adobe.com/cps/155/tn_15507.html.
• If you are attempting to log in from your workplace, you may need to contact your technology or IT department to install the correct version of Flash.
• Your login name and password must be a minimum of six characters long with at least one letter and one number, and not contain any of the following characters:
  • Asterisk and semi-colon: * and ;
  • Left and right angle brackets: < and >
  • Forward slash and backslash: / and \

If you have an older or less common computer system, check the following website to see if a version 9.0.124 or later of Flash is available for your specific system:
http://kb2.adobe.com/cps/406/kb406791.html  

If you are still having trouble, try the following:

Clear your web browser cookies by following the instructions at:
http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

Uninstall and Reinstall Flash

1. Uninstall Flash by following the instructions at: http://kb2.adobe.com/cps/141/tn_14157.html
2. Restart your computer.
3. Download the latest free version of Flash from: http://www.adobe.com/products/flashplayer/
4. Reinstall Flash. Make sure all programs are closed before launching the Flash installer.

If none of the above measures produce a satisfactory resolution, see additional information about the Adobe Flash Plug-in at:  http://kb2.adobe.com/cps/191/tn_19166.html.

Advisory Statement: The sites listed above are furnished by a third-party provider. Bay Federal Credit Union (BFCU) does not provide and assumes no responsibility for the contents of the site, nor for any goods or services offered therein. BFCU does not undertake to represent the third-party provider or the user in any transaction entered into between the two parties.

BFCU's privacy policies do not extend to external sites. Please consult the site provider's privacy policy before providing any personal information.

Back To Top

Contact Bay Federal: 831.479.6000

About | Loans | Savings | Account Access | Investment Services Apply Now | Rates | Calculators | Contact | Site Map | Home | Privacy Policy © Bay Federal Credit Union. All Rights Reserved.