Coronavirus (COVID-19) Health Emergency

Updates and resources during the current health emergency. Learn more

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Bay Federal Response to Current Health Emergency

Important Updates about Bay Federal's Response to the Coronavirus (COVID-19) Health Emergency

The COVID-19 outbreak and subsequent designation for individuals in Santa Cruz, San Benito, and Monterey Counties to “shelter in-place,” has created a significant set of challenges for our community. As a financial institution, Bay Federal Credit Union is designated as an “essential business” and has been encouraged to continue doing business. We know how important our services are for our members and the community, and need to be here to support you. At the same time, we are challenged in staffing due to absences for childcare needs due to school closures, and we are deeply concerned for the wellbeing of our employees and members.

In response to the evolving impacts, and the public health department’s guidance, Bay Federal has made the following changes to our branch network and outlined information and resources for our members. These changes are expected to remain in place until the self-isolation period is lifted by the public health department.

Information and Resources for Members

  • Bay Federal will temporarily close our Aptos and Scotts Valley branches, and close all branches on Saturdays.

  • We are maintaining high standards of cleanliness in our branches.

  • Our Member Service Center is open normal hours, including Saturdays.

  • We have options to handle almost any banking need from home.

  • Your money is Federally Insured.

  • We have options for members concerned about making their loan payments or needing additional funds during this period.

  • Members that have had to cancel travel plans should review the airline or hotel's cancellation policy.

  • Our Annual Meeting has been postponed.

  • There are additional resources for our members and the community.


We will keep you informed of further changes to our operations if they become necessary. Refer back to this page for future updates.

Bay Federal has options for members that may be facing hardships due to current health emergency. If you would like to contact us with questions or concerns in regards to your individual situation or the Credit Union's response, please fill out the following form or call us at 831.479.6000 or 888.4BAYFED.


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