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Bay Federal Credit Union Welcomes Scott Nguyen as New Assistant Vice President of Collections


Capitola, CA –November 2, 2020 – Bay Federal Credit Union has hired Scott Nguyen as their new Assistant Vice President of Collections. In this role, he will develop and nurture relationships with Bay Federal members who may be experiencing significant financial hardship or loss, and provide options and programs to assist in their time of need.

Bay Federal has a variety of payment assistance and foreclosure prevention programs to assist members, which has been even more vital during the pandemic. Mr. Nguyen will lead these programs and assist with Bay Federal’s responsible overall management of Credit Union assets.

Mr. Nguyen has nearly 20 years of experience in the financial services and collections industry, with a successful track record on implementing new technology to improve efficiencies.

“I wanted to be a part of a Credit Union that embraces data and technology to improve the member experience,” Mr. Nguyen said. “I believe Bay Federal and their philosophy of ‘people helping people’ is aligned with my goals and vision.”

“We are honored to welcome Scott to Bay Federal,” said Carrie Birkhofer, President and CEO of Bay Federal Credit Union. “His extensive background in asset management along with his track record of building relationships with members will bring our financial assistance programs in our community to a new level.”

About Bay Federal Credit Union

Bay Federal is a full-service, not-for-profit financial institution that serves over 78,000 members and 1,200 local businesses throughout Santa Cruz, San Benito, and Monterey counties. With more than $1.3 billion in assets, Bay Federal Credit Union is the largest member-owned financial institution in Santa Cruz County, serving its members and the community since 1957. Bay Federal Credit Union has an award-winning employee volunteer program in which employees have given their own money and volunteer for numerous local schools, nonprofit organizations, and community events each year.


Amy Ivey, VP Marketing and Development
Bay Federal Credit Union

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