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River Street Transformation 2018

Under Innovation: River Street Transformation 2018


This page provides news and updates related to the remodel of our River Street branch in Santa Cruz throughout the construction process. The most recent updates appear at the top of the page.

August 14:

River Street Branch Has Returned to Normal Operating Hours, Now Open Saturdays

We are excited to announce that our River Street branch in Santa Cruz will again be open on Saturdays! As the finishing touches are put on our branch transformation, all services are available and the branch is returning to our normal business hours.

Thank you for your patience during this process. We are pleased with the outcome and look forward to serving our members with greater efficiency. Please stop by River Street and take a look at our innovative new lobby!

June 15:

River Street Branch Closed July 4-8

To accommodate significant progress on the remodel of our River Street branch, that location will be closed from Wednesday, July 4 through Sunday, July 8. The branch will reopen at 9 AM on Monday, July 9.

This short closure will allow our construction crew the time and space to complete the demolition of our teller line and installation of our new teller pods. This is an exciting milestone in our construction progress, and we look forward to this next phase of our member service experience.

If you need to visit a branch during these dates, our other branch locations will be open their normal hours on Thursday, July 5 through Saturday, July 7. All of our branches and our Member Service Center will be closed on July 4 in observance of Independence Day.

Thank you for your understanding!

June 12:

Coin Machine Temporarily Unavailable

The coin machine at our River Street branch has been temporarily taken offline to allow for flooring installation. We expect for the coin machine to be back up and running sometime next week.

In the meantime, please visit our nearby Scotts Valley or Capitola branches to deposit coins. Thank you for your understanding.

May 17:

Announcing our River Street Remodel!

Artist rendering of our remodeled River Street branchRiver Street Will Remain Open On Weekdays During Construction

We are excited to announce that on Friday, May 25, Bay Federal will begin a remodel of our River Street branch in Santa Cruz! This long-anticipated work will provide necessary repairs, more space, more amenities, and new technology for an exciting new branch experience.

The construction will take place primarily during evenings and weekends. The branch will remain open during the remodel process, but will close on Saturdays to allow construction work to take place.

During weekdays, River Street will be open with all of our normal services available, including coin machines, new accounts or loans, and teller transactions. Our two exterior ATMs will be available throughout the construction, including nights and weekends. If any short weekday closures become necessary, we will be sure to let our members know.

If you are unable to come to our River Street branch during the week, please feel free to visit our five other branch locations throughout Santa Cruz County, our extensive ATM network, or call our local Member Service Center at 831.479.6000, option 3. You can also perform transactions including check deposits, apply for loans, or open new accounts right from BayFedOnline or our mobile app.

We look forward to the improved member experience this remodel will allow us to provide. As always, thank you for your membership!

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