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Lost or Stolen Card? Contact us immediately!

If your card is lost or stolen, please call us immediately.

If you have a new EMV chip card:

  • During Bay Federal business hours, call our Member Service Center at 831.479.6000 or 888.4BAYFED, option 3.
  • After business hours, please call 866.883.4414.

If you have a non-EMV chip card:

  • During Bay Federal business hours, call our Member Service Center at 831.479.6000 or 888.4BAYFED, option 3.
  • After business hours, for ATM and Visa Debit Cards within the United States, please call 888.241.2510. For ATM and Visa Debit Cards outside the United States, call 909.941.1398 (collect calls accepted).
  • After business hours for Visa Credit Cards within the United States, please call 800.682.6075. For Visa Credit Cards outside the United States, call 206.352.4950 (collect calls accepted).

Protecting Your ATM/Visa Debit Card or Visa Credit Card Transactions

We have implemented a special system to protect your Visa Debit Card or Visa Credit Card from fraudulent use. If this system identifies card usage out of your normal range, your card may be blocked from further use until we verify whether or not these transactions are indeed valid.

To inform us of legitimate transactions outside of your usual habits, please call Member Services during Bay Federal Credit Union business hours at 831.479.6000, or 888.4BAYFED, option 3.

After Bay Federal Credit Union business hours:
ATM and Visa Debit Cards
Within the United States 888.241.2440
Outside the United States 909.941.1034 (collect calls accepted)

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