Member Privacy Information
Bay Federal takes your privacy and personal information very seriously. We have a dedicated group of information security and compliance professionals that work tirelessly to ensure that we stay on top of the latest state and federal guidelines, and that we are protecting all of our information systems.
Our policies thoroughly and transparently outline how your data is used, both in regards to our online services and your sensitive member information. Below you will find information related to these policies. To the right, you may request to limit the information that Bay Federal shares with third parties for marketing purposes, as outlined in our Federal Privacy Notice and California Consumer Privacy Act (CCPA) Disclosure.
Protect Your Information
Bay Federal will never contact you directly and request sensitive private information (i.e., your account number, your social security number, etc.). Any time we need to collect or update your information, we will point you towards a secured site with your own established login credentials, such as online banking.
If you receive a request to provide specific account information from someone claiming to represent Bay Federal, do not share that information and please contact us immediately.
Our federal Privacy Notice outlines how Bay Federal may use and/or share your information. You may opt out of information sharing to third parties for marketing purposes by filling out the form to the right, or by following instructions in the Privacy Notice.
California Consumer Protection Act (CCPA)
Under the CCPA, residents of California have additional rights pertaining to their personal information and privacy. Our CCPA Disclosure further outlines how Bay Federal Credit Union may collect, share, use, and protect your information.
Children's Online Privacy Protection Act (COPPA)
The Children’s Online Privacy Protection Act (“COPPA”) prohibits unfair or deceptive acts or practices in collection, use, or disclosure of personally-identifiable information from or about children under the age of 13 on the internet. Our COPPA Policy describes why, when, and what personally-identifiable information Bay Federal may collect about children through our website.
Requests to Know, Opt-Out of Data Sharing, or Requests to Delete Information
You have the right to know the information we request, the right to opt-out of data sharing, as well as the right to request deletion of your information. You may do so by:
- Completing the online form that accompanies this page.
- Requesting the information in person at any branch location.
- By calling us at 831.479.6000 or toll-free at 888.4BAYFED, extension 3.
- By writing to the Credit Union with the request. Written requests may be mailed to:
Bay Federal Credit Union
Attention CCPA Opt-Out Requests
3333 Clares Street
Capitola, CA 95010