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Capitola, CA – February 7, 2022 – Bay Federal Credit Union recently honored its top performing employees and announced the winner of its Service Excellence Award for 2021.
The Service Excellence Award, Bay Federal’s most prestigious award for employees, was awarded to Drew Thompson, Financial Services Officer at the Credit Union’s Capitola branch. He was nominated by his peers and was selected by a group of past winners. The Service Excellence Award goes to team members who consistently provide exceptional member service, live Bay Federal’s values of people helping people, and exemplify its mission of making a real difference in the financial lives of its members.
“Drew is a natural leader and a great example for others,” said Carrie Birkhofer, President and CEO of Bay Federal Credit Union. “Members regularly say how much they love working with him and how he goes above and beyond, no matter what the situation. He radiates positive energy and is a great cheerleader for his team and the whole organization.”
The Credit Union also announced a record 34 employee honors for 2021, including their “Wind Beneath Our Wings” award, which celebrates the collaboration between Bay Federal’s back office departments and their frontline branch staff, the “Community Champions” award, which honors employees that go above and beyond when volunteering in the community, and the “PACIFIC Spirit” award, which honors employees who not only represent the values of the Credit Union, but demonstrate constant dedication, initiative, and a positive attitude to those they support and with whom they interact.
Bay Federal also continued their tradition of honoring their Sales and Service Award winners through their Member Hero Awards and Sales Super Star Awards, recognizing branch employees who have demonstrated consistently outstanding member service. They also honored the top performing employees at their Service Supervisor, Service Manager, and Branch Manager positions.
Bay Federal’s 2021 Award Winners:
About Bay Federal Credit Union
Bay Federal Credit Union is a full-service, not-for-profit financial institution that serves over 80,000 members and 2,400 local businesses throughout Santa Cruz, San Benito, and Monterey counties. With more than $1.5 billion in assets, Bay Federal is the largest member-owned financial institution in Santa Cruz County, serving its members and the community since 1957. Bay Federal is a certified Community Development Financial Institution, with a primary mission of promoting community development alongside their financial activities. Bay Federal has an award-winning employee volunteer program in which employees have given their own money and volunteer for numerous local schools, nonprofit organizations, and community events each year.
Contact: Amy Ivey, VP Marketing and Development
Bay Federal Credit Union
831.477.8409
aivey@bayfed.com
Photo Caption: Drew Thompson, 2021 Service Excellence Award Winner, at Bay Federal's Capitola Branch on January 26, 2021.
Record 34 Employees Honored for Outstanding Performance in 2021
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