Account Information FAQ

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Account Information FAQ

How do I find my account number?

Finding your account number is easy! Simply login to BayFedOnline from a computer and select the account from under My Accounts. On the left-hand side of the new page that loads, click See Account Details to view your account number and our routing number. You can find this same information in the BayFed Mobile app by clicking Show Details under Account History.

What is your routing number?

321177706. Bay Federal's routing number can also be found near the bottom right corner of any www.bayfed.com web page content.

How do I update my address, email, or phone number?

Click the My Settings link in the top right corner of BayFedOnline to easily update your contact information, including your mailing address, email address, and phone number. In the BayFed Mobile app, under More, click on Settings and then My Settings to update your contact information.

How do I update my name?

Updating your name with Bay Federal is easy! Simply bring a government-issued photo ID showing your new name to any of our branches. We will help you update your signature card with your new name and signature, and update your name in our system.

If you are unable to travel to a branch and you have online banking, you may submit your request through BayFedOnline’s Secure Messaging system on a computer. Once logged into BayFedOnline, select Support in the top right corner, then select Contact Us. On the new page that loads, choose Account Services from the dropdown menu and fill out the form with your request. Then, scan your government-issued photo ID displaying your new name and attach the file. A Member Service Representative will follow up with you to get a new signature card for our records.

If you are unable to travel to a branch and you are not enrolled in online banking, you may submit your written, signed, and dated request with a photocopy of your government-issued photo ID through the United States Postal Service. Please address your request to:

Bay Federal Credit Union

Attn: Deposit Services

3333 Clares Street

Capitola, CA, 95010

How do I name my accounts?

Using the nickname feature in BayFedOnline, you may rename your accounts as you like.

Select My Settings
Click on Rename & Hide your accounts

Where do I find eStatements?

Please note, you may only obtain your statements if you are a current eStatements user. If you would like to become an eStatements user, you will need to agree to the terms and conditions to sign up. Help save the environment by signing up for eStatements today!

Once you have enrolled, login to BayFedOnline or the BayFed Mobile app.
Click on Additional Services in BayFedOnline or More in the Mobile app. You will see a link for eStatements.
Look for the Statement Date in the left-hand column and click on the one you wish to view. Statement inserts, such as important disclosures and our quarterly newsletter BayWatch, can be found here as well.

Where do I find my business account statements?

If you also have personal accounts with Bay Federal, please make sure to login using your business account credentials. Then, follow the steps below:

Click on Additional Services.
Look for the Statement Date in the left-hand column and click on the one you wish to view. Statement inserts, such as BayWatch, can be found in the right-hand column.

Please note, you can only obtain your statements if you are a current eStatements user. If you would like to become an eStatements user, you will need to agree to the terms and conditions to sign up. Help save the environment by signing up for eStatements today!

What is Quick Peek and how do I set it up?

Quick Peek is a feature in the BayFed Mobile App that allows you to see your recent account activity at a glance and without logging in!

Once Quick Peek is turned on, you only need to swipe down on the login screen of your BayFed Mobile App to see your balance along with the most recent transactions or payment activity for that account. High transaction volume accounts (like checking accounts) will show five days of account activity. Low volume accounts (such as loans) will show 30 days of account activity.

How to turn it on:

Login to the BayFed Mobile App.
Go to Settings.
Under Quick Access, select Quick Balance.
Select Current Device.
Toggle the box to On.

On qualified Apple devices, you will also be able to see your balances in a "Today View" widget, and on Android devices, you may add a balance widget to your home screen.

How do I login to BayPhone to check my accounts?

Access to the BayPhone system is setup by a Bay Federal representative. If you have questions and are not sure if BayPhone has been setup for you, you may visit any of our branches or call us at 831.479.6000, option 3 or 888.4BAYFED, option 3 during regular business hours.

I changed my account names in BayFedOnline, so why aren’t they in BayPhone?

Editing your account names is a feature of BayFedOnline. Unfortunately, they do not transfer into the BayPhone system, as BayFedOnline and BayPhone are two separate systems. We recommend you familiarize yourself with your account numbers in order to successfully navigate the BayPhone system.