Updating your name with Bay Federal is easy! Simply bring a government-issued photo ID showing your new name to any of our branches. We will help you update your signature card with your new name and signature, and update your name in our system.
If you are unable to travel to a branch and you have online banking, you may submit your request through BayFedOnline’s Secure Messaging system on a computer. Once logged into BayFedOnline, select Support in the top right corner, then select Contact Us. On the new page that loads, choose Account Services from the dropdown menu and fill out the form with your request. Then, scan your government-issued photo ID displaying your new name and attach the file. A Member Service Representative will follow up with you to get a new signature card for our records.
If you are unable to travel to a branch and you are not enrolled in online banking, you may submit your written, signed, and dated request with a photocopy of your government-issued photo ID through the United States Postal Service. Please address your request to:
Bay Federal Credit Union
Attn: Deposit Services
3333 Clares Street
Capitola, CA, 95010