First-Time Homebuyers

Our new program features a 3% down payment and no closing costs!* Learn more

Family surrounded by moving boxes

You may reach us in our branches, or via phone, US Postal Mail, or email:

Branches

We have seven branches located throughout Santa Cruz and Monterey counties. Our branches are currently closed on Saturdays.

  • Monday, Tuesday, & Thursday 8 AM – 5 PM
  • Wednesday 10 AM – 5 PM
  • Friday from 8 AM – 6 PM

Phone

You can reach our Member Service Center at 831.479.6000 or toll-free at 888.4BAYFED. Hours are:

  • Monday, Tuesday, & Thursday 8 AM – 5 PM
  • Wednesday 10 AM – 5 PM
  • Friday from 8 AM – 6 PM
  • Saturday from 9 AM – 3 PM

For after business hours credit and debit card support, please call 1.866.883.4414.

US Postal Mail

Our mailing address is 3333 Clares Street, Capitola, CA 95010.

Email

For email communications, please submit the form below. Please note that due to privacy regulations, this email form is intended only for general questions not directly related to your specific account information. If you have specific questions about your account, please contact us through one of the other methods listed above, or through Secure Messaging in online or mobile banking.

 

Secure Message Center

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