Coronavirus (COVID-19) Support Information

Updates and resources for you and your family. Learn more

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Alert: If you are contacting us because of impacts from the coronavirus (COVID-19) outbreak or associated shelter-in-place restrictions, please visit our COVID-19 resource page.

You may reach us via phone, email, or U.S. Postal mail!

You may contact us during regular business hours at 831.479.6000 or 888.4BAYFED. Our Member Service Center business hours are Monday, Tuesday & Thursday 8 AM – 5 PM, Wednesday 10 AM – 5 PM, Friday from 8 AM – 6 PM and Saturdays from 9 AM – 3 PM.

For after business hours credit and debit card support, please call 1-866-883-4414.

Our mailing address is 3333 Clares Street, Capitola, CA 95010

For email communications, please submit the form below. Please note that due to privacy regulations, this email form is intended only for general questions not directly related to your specific account information.


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